Frequently Asked Questions

We charge a fixed service charge that covers the engineer's call-out and a full diagnosis of the fault. We confirm the price when you book, and any parts needed are quoted separately for your approval before we fit them, so the cost is always clear up front.

Same-day and next-day appointments are usually available across Cardiff. Fill in the booking form or call us and we'll confirm the earliest slot for your postcode.

The whole City of Cardiff, from Roath, Canton and Cathays to Whitchurch, Llanishen, Cyncoed, Grangetown and Ely. If you're just outside the city, call us and we'll confirm coverage.

All major household brands, including Bosch, Hotpoint, Beko, Samsung, LG, AEG, Siemens, Zanussi, Whirlpool, Miele and Neff. See our Brands page for the full list.

Yes. Every completed repair comes with our guarantee - 90 days on labour, plus up to 12 months on any parts we fit. Our engineers are City & Guilds assured and CPD accredited.

Our vans are stocked with the most common parts, which is why most repairs are completed on the first visit. If a specific part is needed, we'll source it quickly and return to fit it.

You can pay by card (Visa or Mastercard), Apple Pay, Google Pay or Pay by Bank, and you can spread the cost with Klarna. The service charge is payable at your appointment, and any parts are quoted for your approval before we fit them.

We'll give you honest advice, with no pressure. If a repair isn't economical, we'll tell you straight and help you weigh up repair versus replacement.